UK261 £UK airline ADR scheme list: carrier, scheme and next step

Checked 15 Sep 2026·8 min read · 4 tables

33 carrier rows, one check date: 15 September 2026. This airline ADR scheme list joins the CAA’s ADR list with the AviationADR and CEDR member pages, and adds the next step for a UK261 complaint. The aviation ADR guide explains the complaint itself; the UK261 overview explains what you can claim.

List checked 2026-09-15 against caa.co.uk, aviationadr.org.uk and cedr-assist.com; the same 33 rows download as airline-adr-map.csv, also listed on the data hub.

#UK261 £Which airlines use AviationADR for UK flight complaints?

20 airline entries sit under AviationADR on the Civil Aviation Authority’s ADR list checked on 15 September 2026, easyJet, Ryanair, TUI Airways, Virgin Atlantic and Wizz Air among them. AviationADR is a trading name of Consumer Dispute Resolution Ltd. The scheme is free for passengers, and a decision you accept binds the airline.

Source: CAA ADR page; AviationADR members page — caa.co.uk, aviationadr.org.uk, checked 2026-09-15.

Airlines in AviationADR

Each name is a brand as the CAA prints it, with no company name or number. Wizz Air appears simply as “Wizz Air”.

AviationADR’s own page sets each brand’s reach. Every member is in scope when the flight involves a UK airport; Ryanair, Lauda, Malta Air and Buzz add Spain, Sweden and Denmark, Wizz Air adds Hungary and Germany, and easyJet adds Switzerland. Virgin Atlantic reaches furthest: any airport worldwide.

Complain to the airline first. With no response inside 8 weeks, you can send a Ryanair ADR complaint, or one about any other airline on this table, to AviationADR, and it must arrive within 12 months of the airline’s final response (sometimes called a deadlock letter) or its last written communication. The CAA says most decisions come within 3 months. If you do not accept one, you can still go to court.

Check the operating carrier named on your booking against the table before you file.

#Which airlines use CEDR?

5 carriers sit under CEDR on the CAA’s ADR list: BA CityFlyer, British Airways, Cathay Pacific, Norse Atlantic UK and Scandinavian Airlines SAS. CEDR’s own aviation page adds 2 more, BA EuroFlyer and SAS Connect. After you accept a CEDR decision, the airline must comply within 20 working days unless the decision says otherwise.

Source: CAA ADR page; CEDR aviation page — caa.co.uk, cedr-assist.com, checked 2026-09-15.

Airlines in CEDR

BA EuroFlyer and SAS Connect are marked “CEDR page only”: CEDR’s aviation page lists them, and the CAA’s list does not.

Regulation 5 of SI 2005/975 names CEDR Services Limited as a UK261 complaint body, but only where its contract with the carrier covers the complaint. The CAA’s conditions for a British Airways CEDR complaint, and for every other row in this table, match AviationADR's: apply once the airline has not responded within 8 weeks, and within 12 months of its final response or last written communication.

The CAA list names Norse Atlantic UK and no other Norse company, so that row says nothing about a flight operated by another Norse company.

Write down the date you accept a CEDR decision and count 20 working days from it.

#Which airlines use a foreign ADR body?

4 carriers on the CAA’s ADR list are recorded against an ADR body outside the UK: Austrian, Brussels Airlines, Lufthansa and Swiss appear under Schlichtung Reise & Verkehr in Berlin. The CAA lists none of the 4 under AviationADR or CEDR, and SI 2005/975 does not name the Berlin body among its UK261 complaint bodies.

Source: CAA ADR page — caa.co.uk; SI 2005/975, reg. 5 — legislation.gov.uk, checked 2026-09-15.

Airlines using a foreign ADR body

The table gives only the body’s name and city. No fee, deadline or decision time appears, because none has been checked.

UK261 still decides whether you have a claim. Article 3(1)(a) covers any airline leaving a UK airport. On flights into the UK, article 3(1)(b) covers a Community carrier, and the European Commission’s licence list (data as at 19 May 2026) includes Austrian Airlines AG, Brussels Airlines N.V. and Deutsche Lufthansa Aktiengesellschaft. That inbound rule falls away if you already received benefits or compensation and assistance in the country you left.

Swiss is the exception. Swiss International Air Lines Ltd. holds a Swiss air operator certificate, and no UK source checked for this page extends UK261 to its flights into the UK.

Write to the airline first and keep a copy, then read the Berlin body’s own rules before you send it your case.

#Which airlines are in no UK ADR scheme?

Jet2 and Loganair, both UK carriers, appear on none of the 3 lists checked on 15 September 2026: the CAA’s ADR list, AviationADR’s members page and CEDR’s subscriber page. For either airline, the next step is the CAA’s Passenger Advice and Complaints Team (PACT), which cannot make a binding decision, or a court claim.

Source: CAA ADR page and How the CAA can help; AviationADR and CEDR member pages — caa.co.uk, aviationadr.org.uk, cedr-assist.com, checked 2026-09-15.

Airlines in no UK ADR scheme

These 2 rows are explicit negative checks: Jet2 and Loganair were searched for on all 3 lists and found absent from each. An airline missing from every table here has not been checked at all, which is a different thing from being outside ADR.

For Jet2 or Loganair, PACT needs a written complaint to the airline first, then either 8 weeks with no reply or an answer you are not satisfied with. The CAA says it is only likely to consider a complaint against an airline outside an approved ADR body. PACT gives its view on whether the UK261 complaint is valid and, if it is, raises it with the airline, but has no “legal powers to impose a solution on an airline”. With less than a year left to take legal action, PACT will not handle the case.

Court stays open either way: 6 years in England and Wales under section 9(1) of the Limitation Act 1980, and 6 years in Northern Ireland. In Scotland an obligation is extinguished after 5 years under the Prescription and Limitation (Scotland) Act 1973, and no Scottish court has yet decided whether that rule or article 3(9) of UK261 governs.

Contact PACT with more than a year left, file inside five years if you would sue in Scotland, and read airline refused compensation for the other routes.

#How was this list built, and when is it re-checked?

3 public lists, read on 15 September 2026, feed every row: the CAA’s ADR page, AviationADR’s airline members page and CEDR’s aviation page. The CAA page carries no update date of its own, so each row’s check date records when the list was read, not when the CAA last changed it.

Source: CAA ADR page; AviationADR and CEDR member pages — caa.co.uk, aviationadr.org.uk, cedr-assist.com, checked 2026-09-15.

Rows start from the CAA list, which sorts carriers under the 2 approved providers, AviationADR and CEDR, and the Berlin body; each row is then matched against both schemes' member pages, which adds the 2 CEDR-only rows. The lists name brands, so ADR scheme membership is recorded at brand level: Buzz, Lauda and Malta Air link to the Ryanair card, and BA CityFlyer and BA EuroFlyer to the British Airways card, without naming the company that holds the membership. Since 6 April 2026 the Digital Markets, Competition and Consumers Act 2024 has been the legal basis for ADR, and the CAA is reviewing its ADR policy, so this airline ADR scheme list is re-read against the CAA page before every update. The method is on how we verify.

The CAA’s FY26 complaint counts, grouped by the body that handled each case, sit on UK airline complaints.

Not your situation? EU261 and the Air Passenger Protection Regulations have their own complaint routes, and you can check which law covers your flight. Flying in the US? US federal rules differ: see US DOT rules.

Open the CAA’s ADR page on the day you file and confirm your airline’s row still matches.

General information, not legal advice. For your specific case: the CAA, Citizens Advice, Trading Standards or a solicitor.

#Sources

• CAA, Alternative Dispute Resolution - caa.co.uk, checked 2026-09-15.
• CAA, How the CAA can help - caa.co.uk, checked 2026-09-15.
• AviationADR, airline and airport members - aviationadr.org.uk, checked 2026-09-15.
• CEDR, Aviation - cedr-assist.com, checked 2026-09-15.
• SI 2005/975, reg. 5 - legislation.gov.uk, checked 2026-09-15.
• UK261, art. 3 - legislation.gov.uk, checked 2026-09-15.
• Limitation Act 1980, s.9 - legislation.gov.uk, checked 2026-09-15.
• Prescription and Limitation (Scotland) Act 1973, s.6 - legislation.gov.uk, checked 2026-09-15.
• European Commission, EU carrier licence list - transport.ec.europa.eu, checked 2026-09-15.

#FAQ

Is Ryanair a member of an ADR scheme?

20 airline entries sit under AviationADR on the CAA's ADR list checked on 15 September 2026, and Ryanair is one of them, with Malta Air, Lauda and Buzz listed separately. Complain to Ryanair first; with no response within 8 weeks, apply to AviationADR within 12 months of its final response or last written communication.

Is British Airways a member of ADR?

5 carriers are on the CAA's CEDR list, and British Airways and BA CityFlyer are 2 of them; CEDR's own page also lists BA EuroFlyer. CEDR is free for passengers. If you accept its decision, the decision binds the airline, which must comply within 20 working days of your acceptance unless the decision states otherwise.

Is Jet2 part of an ADR scheme?

0 of the 3 published lists name Jet2: it is absent from the CAA's ADR list, AviationADR's members page and CEDR's subscriber page, all checked on 15 September 2026. After a written complaint and 8 weeks without a reply, CAA PACT may take the complaint up, but PACT cannot make a binding decision.

What can I do if my airline is not in ADR?

8 weeks after a written complaint with no reply, or once you are not satisfied with the answer, the CAA's Passenger Advice and Complaints Team may take up a UK261 complaint against an airline outside ADR. PACT cannot impose a solution, and it will not handle a case with less than a year left to take legal action.