Loganair delay and cancellation compensation

Checked 15 Sep 2026·9 min read

Loganair compensation under UK261 is £220, £350 or £520 per passenger. It is owed when your flight reaches its final destination 3 hours or more late, or is cancelled with less than 14 days' notice, unless Loganair proves extraordinary circumstances. UK261 covers every Loganair departure from the UK and, because Loganair Limited holds a UK air carrier licence, its flights into the UK. Loganair is on none of the three ADR lists (CAA, AviationADR, CEDR): a refused claim goes to the CAA’s complaints team, then to court.

• UK261 ££220–£520per passenger, 3 h or more late at arrival
• EU261 €€250–€600per passenger, 3 h or more late at arrival
• Claim serviceNo win, no feeHand the claim over →

Key facts: Loganair

Source: CAA airline licence holders and ADR pages — caa.co.uk; UK261 arts. 3 and 7, limitation statutes — legislation.gov.uk; EU261 arts. 3 and 7 — eur-lex.europa.eu, checked 2026-09-15.

#UK261 £How much does Loganair pay under UK261 for a delay of 3 hours or more?

£220, £350 or £520 per passenger is the UK261 amount once a Loganair flight reaches its final destination 3 hours or more late. The band follows the great-circle distance to that final destination. The ticket price plays no part: a sale fare earns the same £220 as a flexible one.

Source: UK261 arts. 2(n), 6(3)-(4), 7(1) and 7(4) (as amended by SI 2019/278 and SI 2023/1370) — legislation.gov.uk; CAA, Delays — caa.co.uk, checked 2026-09-15.

The amount is per passenger, so a couple arriving 3 hours or more late on a flight of up to 1,500 km is owed £440 under UK261.

UK261 counts arrival as the moment passengers are permitted to leave the aircraft, not touchdown. Two hours 59 minutes late earns nothing; from 3 hours 0 minutes, compensation is due. The CAA puts an arrival between three and four hours late at £260 on flights over 3,500 km. Article 7(2) says “may”, so that cut is Loganair’s option. EU261’s matching option is €300, except between two EU airports, where the amount stays €400.

Note the time the doors opened, then check your band in the compensation calculator. Care and refund rules sit in the UK261 hub and the UK261 delay compensation guide.

#Which Loganair flights does UK261 cover, and when does EU261 apply?

3 kinds of Loganair flight fall under UK261: a departure from a UK airport; an arrival in the UK; and an arrival in one of the 27 EU states from a country other than the UK. EU261 covers a Loganair flight only when it departs an EU airport, because Loganair Limited is a UK air carrier, not a Community carrier.

Source: UK261 arts. 2(c), 2(m) and 3(1)(a)-(b) — legislation.gov.uk; EU261 arts. 2(c) and 3(1)(a)-(b), Commission Guidelines C/2024/5687 fn. 20 — eur-lex.europa.eu; CAA airline licence holders (Type A) — caa.co.uk, checked 2026-09-15.

Which rules apply to your Loganair flight

Any Loganair flight that touches a UK airport falls under UK261.

Operating entity: Loganair Limited, listed as a UK air carrier on the CAA airline licence holders list. On every row where UK261 covers an arrival from another country, it does not apply if you already received benefits or compensation and were given assistance in the country you left. For EU261, an airport in Iceland, Norway or Switzerland counts like an EU airport. For UK261 arrivals, only the 27 EU states count.

Not your situation? Canada: Air Passenger Protection Regulations; bags: baggage compensation rules. Flying in the US? US federal rules differ: US DOT rules. Unsure? Which law covers my flight.

#How do you claim compensation from Loganair directly?

Loganair’s own Customer Commitment page, listed in Google UK results on 15 September 2026, tells passengers to “use the online claim form provided”. Name every passenger on it, because the £220 to £520 is owed to each of them, then give the flight number and date and the time the doors opened.

Source: UK261 arts. 5(1)(c), 5(4), 7(3) and 8(1) — legislation.gov.uk; CAA, How the CAA can help — caa.co.uk, checked 2026-09-15.

#Where is Loganair’s compensation claim page?

The same Google UK results listed Loganair’s “Flight Compensation Information” page at loganair.co.uk/helpcentre/compensation. A separate Flight Disruption Refund Request form deals with a refund or credit.

Keep the two apart. After a cancellation, article 8 gives you reimbursement within 7 days or re-routing; article 7 compensation is a separate fixed payment. Loganair can pay it in travel vouchers only with your signed agreement.

With 14 days' notice or more of a cancellation, UK261 compensation is not owed. Under 14 days it is due unless Loganair offered re-routing within the time limits for your notice period, or proves extraordinary circumstances, and Loganair must prove when it told you.

Save a dated copy of the Loganair claim form you send, and set a reminder 8 weeks ahead.

#Which Loganair refusal reasons hold up?

2 UK rulings already cover the reasons Loganair most often gives: Huzar in 2014 on an unforeseeable technical fault, Lipton in 2024 on a captain’s illness. Neither was extraordinary. Loganair carries the burden under article 5(3) on the cause it names and on the measures it took.

Source: UK261 arts. 2(o), 5(3) and 6(4) — legislation.gov.uk; judgments — caselaw.nationalarchives.gov.uk, checked 2026-09-15.

In Jet2.com Ltd v Huzar [2014] EWCA Civ 791, the Court of Appeal held that an unforeseeable technical fault is inherent in an airline’s normal activity, so not extraordinary, even where maintenance could not have prevented it. In Lipton and another v BA Cityflyer Ltd [2024] UKSC 24, the UK Supreme Court held that a captain’s illness was not an extraordinary circumstance, and that it does not matter when, why or how a crew member fell ill. Both decisions bind the courts below them in England and Wales.

Google UK results on 15 September 2026 showed Loganair’s compensation page as saying: “For delays of over 3 hours: You may claim £220, excluding delays caused by weather or extraordinary circumstances.” UK261 sets the line at three hours or more, and its only exception is extraordinary circumstances. Bad weather removes compensation only when, on that day, it meets the article 2(o) test.

A valid refusal removes only the fixed £220-£520: meals and a hotel where needed stay owed, and so do refund or re-routing after a cancellation.

#If Loganair rejects your claim

Reply in writing. Ask three things: the cause; the aircraft or crew affected; the reasonable measures Loganair took. Check a weather reason against METAR reports with the weather cancellation guide, then use the extraordinary circumstances guide or when an airline refuses compensation.

#Where do you escalate a Loganair claim without an ADR scheme?

Loganair appears on none of the 3 ADR lists checked on 15 September 2026: the CAA’s own list and the member lists of AviationADR and CEDR. The next step is the CAA’s Passenger Advice and Complaints Team (PACT), which can take your complaint up with Loganair but has no legal power to impose a solution.

Source: CAA ADR and PACT pages — caa.co.uk; AviationADR members — aviationadr.org.uk; CEDR aviation — cedr-assist.com, checked 2026-09-15.

PACT takes a complaint once you have written to Loganair and had no reply within 8 weeks, or disagree with the answer. It will not handle a case with less than a year left to take legal action. Its opinion carries no appeal, and court stays open. An accepted AviationADR or CEDR decision would bind a member airline; see the ADR scheme guide and ADR membership map.

For Loganair, only court ends in a binding result. Take the couple owed £440. Court fees follow the value on the claim form: a £440 claim costs £50 to issue on the England and Wales small claims track, which takes claims up to £10,000. Scotland’s Simple Procedure, for claims of £5,000 or less, charges £127 from 1 April 2026; Northern Ireland’s small claims court, also capped at £5,000, charges £81. A £220 claim, one passenger’s amount, costs £35, £23 and £49.

Source: CPR r.26.9 — justice.gov.uk; court fees — gov.uk; Simple Procedure and Sheriff Court fees (from 1 April 2026) — scotcourts.gov.uk; SR 2022/158 — legislation.gov.uk; small claims fees — justice-ni.gov.uk, checked 2026-09-15.

Open a PACT complaint the day the 8 weeks run out, or read the small claims court guide first.

Rather not run PACT or court yourself? AirHelp (third-party claim service) works no win no fee and keeps a fee from any payout; Loganair’s compensation page and PACT stay free.

Do it yourself · freeClaim with the airline, then ADR

• Write to the airline and keep the reference
• Refused, or no answer in 8 weeks: its ADR scheme or the CAA, free
• You keep all of the compensation

Use the claim letter template →

Hand it overAirHelp takes the claim, no win no fee

• They deal with Loganair for you
• AirHelp's fee is 35% of the compensation, VAT included, and nothing if the claim fails.

Start with AirHelp →Third-party claim service

#How long do you have to claim against Loganair?

5 years is the number to work to if a Scottish court could hear your claim: the Prescription and Limitation (Scotland) Act 1973 extinguishes an obligation after five continuous years with no claim made. England and Wales get 6 under section 9 of the Limitation Act 1980, applied by article 3(9), and Northern Ireland 6 by its own Order.

Source: UK261 art. 3(9) (inserted by SI 2023/1370); Limitation Act 1980 s.9; Limitation (Northern Ireland) Order 1989 art. 4; Prescription and Limitation (Scotland) Act 1973 s.6 — legislation.gov.uk, checked 2026-09-15.

Dawson v Thomson Airways Ltd [2014] EWCA Civ 845 settled a different time bar: the Court of Appeal held that a Regulation 261 delay compensation claim falls outside the Montreal Convention, so its 2-year limit does not apply in England and Wales. The decision binds lower courts there.

No Scottish court has decided whether the 1973 prescription or article 3(9) governs a UK261 claim. The question is open, and nobody with a claim can wait for it to close. The Glasgow Airport page sets out the same two statutory routes.

PACT’s one-year cut-off moves with it: on a 5-year count, bring PACT in within 4 years of the flight.

Compare Loganair compensation with Jet2, also on none of the three ADR lists, easyJet and British Airways. Payout times for other airlines: data page.

General information, not legal advice. For your specific case, contact the CAA, Citizens Advice or a solicitor.

Loganair complaints in the CAA figures

114 Reg 261 complaints about Loganair reached CAA (PACT) in the CAA's 2025/26 figures (April 2025 to March 2026), an estimated 85 per million passengers, and 75.0% of cases were upheld. These are complaints the ADR body or the CAA received, not delays.

Loganair: complaints, April 2025 to March 2026

CAA figure	FY26
Handled by	CAA (PACT)
Reg 261 complaints	114
All complaints opened	117
Per million passengers (CAA estimate)	85
Uphold rate	75.0%

Source: CAA, Passenger Complaints Data FY26 (Q2 2025 – Q1 2026), data correct as of 3 June 2026 — caa.co.uk, checked 2026-09-22. The CAA calls the per-million figure "an indicative estimated value only".

#Sources

• UK261 - legislation.gov.uk; SI 2023/1370
• EU261 - eur-lex.europa.eu; Commission guidelines C/2024/5687
• Limitation: Act 1980 s.9, NI Order 1989 art. 4, Scotland Act 1973 s.6
• CAA: licence holders, Delays, ADR, PACT
• AviationADR members; CEDR aviation
• Courts: CPR Part 26, gov.uk fees, Simple Procedure, Sheriff Court fees, SR 2022/158, NI fees
• Judgments: Huzar, Lipton, Dawson
• Loganair pages, listed in Google UK results 15 September 2026: compensation, refund request, customer commitment

#FAQ

How do I claim compensation from Loganair?

£50 issues a £440 Loganair claim on the England and Wales small claims track, £127 under Scotland's Simple Procedure and £81 in Northern Ireland. With no ADR scheme behind Loganair, write it to that standard: every passenger's name, the flight number and date, the time the doors opened, and the band amount you say is owed.

Is Loganair a member of an ADR scheme?

0 of the 3 ADR lists checked on 15 September 2026 name Loganair: not the CAA's approved list, AviationADR's members or CEDR's subscribers. After 8 weeks without a reply, or an answer you dispute, the CAA's Passenger Advice and Complaints Team can take the complaint up, but it cannot impose a solution on Loganair.

Does a Loganair claim in Scotland have to be filed within five years?

5 years, if a Scottish court could hear it. The Prescription and Limitation (Scotland) Act 1973 extinguishes an obligation after five years with no claim made, and no Scottish court has decided whether that rule or article 3(9) of UK261 governs. England, Wales and Northern Ireland give 6.

Does Loganair have to pay compensation for a 2 hour delay?

Loganair's own compensation page, listed in Google UK results on 15 September 2026, offers £220 only "for delays of over 3 hours". UK261 is a shade wider: three hours or more at the final destination, timed from the doors opening. So 2 hours 59 minutes pays nothing, and weather removes the £220 only if it meets article 2(o).