Royal Air Maroc delay and cancellation compensation
£350 or €400 a passenger is owed when a Royal Air Maroc flight from London or Paris to Casablanca arrives three hours or more late, and it is owed in full: both routes stay under 2,100 km, inside the band that carries no reduced step. Extraordinary circumstances still excuse it, and an arrival from Casablanca is outside both regulations.
Royal Air Maroc flight from London or Paris to Casablanca arrives three hours or more late, and it is owed in full: both routes stay under 2,100 km, inside the band that carries no reduced step. Extraordinary circumstances still excuse it, and an arrival from Casablanca is outside both regulations.
- UK261 ££220–£520per passenger, 3 h or more late at arrival
- EU261 €€250–€600per passenger, 3 h or more late at arrival
Key facts: Royal Air Maroc
Fact | Detail |
|---|---|
Operating company and licence | ROYAL AIR MAROC, third-country operator (EASA TCO MAR-0002); absent from the CAA's UK Type A list |
Royal Air Maroc compensation | £220–£520 under UK261; €250–€600 under EU261 |
Where a claim exists | Departures from UK airports (UK261) and from EU, Icelandic, Norwegian or Swiss airports (EU261) |
Where none exists | Casablanca, or any airport outside the UK and EU, on a booking of its own |
London Heathrow–Casablanca / Paris CDG–Casablanca | 2,094 km / 1,931 km on our own great-circle calculation: both inside the 1,500–3,500 km band, where no delay reduction applies |
Scope precedent | Wegener v Royal Air Maroc (C-537/17, 2018): a single-booking EU departure stays inside EU261 even where it transits and ends outside the EU |
UK escalation | CAA PACT, since Royal Air Maroc is on no CAA ADR list |
Claim channel | Royal Air Maroc's own claims form, live and checked 2026-09-20 |
Calculator |
CAA's 
UK Type A list
EU, Icelandic, 
Norwegian or 
Swiss airports (EU261)
Heathrow–Casablanca / Paris CDG–CasablancaSource: UK261 arts. 3 and 7, Limitation Act 1980 s.9 — legislation.gov.uk; EU261 arts. 3 and 7 — eur-lex.europa.eu; EASA third-country operators list (14 September 2026) — easa.europa.eu; CAA licence holders and ADR pages — caa.co.uk, checked 2026-09-15.
#Why do UK261 and EU261 cover Royal Air Maroc only on flights departing the UK or EU?
MAR-0002 is the EASA authorisation Royal Air Maroc holds as a third-country operator, current 14 September 2026, and it appears on no UK or EU operating-licence list. UK261 and EU261 therefore cover a Royal Air Maroc flight only when it leaves a UK or EU airport; an arrival from Casablanca earns nothing, however delayed.
Source: EU261 art. 3(1) — eur-lex.europa.eu; UK261 arts. 2(c), 2(m) and 3(1) — legislation.gov.uk; EASA third-country operators list — easa.europa.eu; CAA airline licence holders — caa.co.uk, checked 2026-09-15.
Which rules apply to your Royal Air Maroc flight
Your Royal Air Maroc flight | Rules | Currency |
|---|---|---|
Departs a UK airport | UK261 | £ |
Departs an EU, Icelandic, Norwegian or Swiss airport | EU261 | € |
Arrives in the UK or EU from outside both, including from Casablanca | Neither | None |
Starts and ends outside the UK and EU, booked on its own | Neither | None |
#UK261 on a Royal Air Maroc flight from a UK airport
A single Royal Air Maroc booking sold from a UK airport carries UK261 for the whole journey under article 3(1A), not only the first leg. Gahan v Emirates [2017] EWCA Civ 1530 held that on such a booking, on a non-EU carrier, compensation is measured at the final destination. The decision binds courts in England and Wales.
Emirates [2017] EWCA Civ 1530 held that on such a booking, on a non-EU carrier, compensation is measured at the final destination. The decision binds courts in 
England and 
Wales.#EU261 on a Royal Air Maroc flight from an EU airport
The Court of Justice answered this exact scope question directly against Royal Air Maroc. In Wegener (C-537/17, 2018), on a reference from the Landgericht Berlin, the Court (Eighth Chamber) held that article 3(1)(a) reaches “a passenger transport effected under a single booking” which, between an EU departure and an arrival in a third country, “comprises... a scheduled stopover outside the European Union with a change of aircraft”. Changing aircraft does not split the booking in two. A boards.ie contributor summed it up in August 2024: “a flight with connections that is booked as a single unit, on a single booking code, counts as a single flight.”
Not your situation? Canada, damaged bags and US-only itineraries sit under different rules — sort a mixed booking with which law covers my flight.
Canada#How much does Royal Air Maroc owe for a 3-hour delay from a UK or EU airport?
£350 or €400 a passenger is the fixed sum once a delay to Casablanca reaches three hours, and it is paid in full unless Royal Air Maroc proves extraordinary circumstances: the 1,500–3,500 km band carries no Sturgeon-style reduction at all, unlike the over-3,500 km cards where the sum halves to £260 or €300 first.
Distance to your final destination | UK departure | EU departure |
|---|---|---|
1,500 km or less | £220 | €250 |
1,500 to 3,500 km | £350 | €400 |
Over 3,500 km, arriving 4 hours or more late | £520 | €600 |
Over 3,500 km, arriving 3 to under 4 hours late | £260 on the CAA's table | €300, at Royal Air Maroc's option |
Source: UK261 arts. 2(n), 6(3), 7(1)-(2) and 7(4) — legislation.gov.uk; EU261 art. 7(1)-(2) — eur-lex.europa.eu; Sturgeon (C-402/07 and C-432/07, 2009), para 63 — eur-lex.europa.eu, checked 2026-09-15.
London Heathrow to Casablanca measures 2,094 km on our own great-circle calculation; Paris Charles de Gaulle to Casablanca measures 1,931 km, both inside the 1,500–3,500 km band. A delayed arrival of three hours or more pays £350 or €400 outright, with no split between “just over three hours” and “four hours or more”: Sturgeon para 63 limits that reduction to flights “not falling under points (a) or (b) of Article 7(2)”, and a mid-band route falls under point (b). A cancelled flight differs — article 7(2)(b) still lets Royal Air Maroc halve the sum if the re-routed arrival lands within three hours of schedule.
Check your own band in the compensation calculator, then the UK261 delay compensation guide.
#How do you claim compensation from Royal Air Maroc directly?
1 form does most of the work: Royal Air Maroc runs a single, centralised online claims channel at royalairmaroc.com, confirmed live on 2026-09-20, which opens a case reference and emails you confirmation the moment you submit, whether your claim covers a delay, a cancellation or a refund.
Source: UK261 arts. 6(1), 7(3), 8(1) — legislation.gov.uk; EU261 arts. 6(1), 7(3), 8(1) — eur-lex.europa.eu; Royal Air Maroc, Service Claims — royalairmaroc.com, checked 2026-09-20.
Put the flight number and date, how late you reached your final stop or your cancellation notice, and your distance band in the form; name the departure airport too, since that decides whether a claim exists at all. If you already have an open case, Royal Air Maroc’s own page asks you to reply to its last email from serviceclient@royalairmaroc.com, keeping the same subject line, rather than filing again.
A refund is a separate right and does not wait on this claim’s outcome: article 8(1) returns the ticket price within seven days once you decline re-routing after a cancellation, and a five-hour delay opens the identical door, for the covered leg alone. Date-stamp what you send: PACT’s 8-week clock starts there, not at the flight.
#Where do you escalate a refused Royal Air Maroc claim from a UK flight?
£50 is the England and Wales issue fee on a £350 Royal Air Maroc claim, and a court is where an unresolved one ends: no CAA ADR scheme lists the carrier, checked 15 September 2026, so the Passenger Advice and Complaints Team can give an opinion on a UK-departure complaint but has no power to order payment.
Source: CAA, Alternative Dispute Resolution and How the CAA can help — caa.co.uk, checked 2026-09-15.
PACT opens once Royal Air Maroc has had 8 weeks with a written complaint, or once it refuses in writing; after that only the small claims track can make the money move, at the £10,000 limit. From an EU airport the complaint goes to that country’s own enforcement body instead, per the Commission’s list updated 27 August 2026.
#If Royal Air Maroc rejects your claim
Ask Royal Air Maroc in writing which cause it relies on and what measures it took, then read the answer against what article 2(o) actually excuses. Even a cause that qualifies leaves meals, a hotel, re-routing and a refund on the covered leg owed.
Name the operating company, ROYAL AIR MAROC, in anything that reaches a court.
Compare the ADR scheme guide, the ADR membership map and the refused compensation guide.
#How long do you have to claim against Royal Air Maroc?
5 years is France’s own deadline under Code civil article 2224, and it is the one a Paris–Casablanca passenger runs on — not the 6 years England and Wales and Northern Ireland give a UK261 claim under the Limitation Act 1980. Scotland’s 1973 Act also sets 5, a point no Scottish court has decided for UK261.
France’s own deadline under Code civil article 2224, and it is the one a Paris–Casablanca passenger runs on — not the 6 years 
Scotland’s 1973 Act also sets 5, a point no Scottish court has decided for UK261.Source: UK261 art. 3(9); Limitation Act 1980 s.9; Limitation (Northern Ireland) Order 1989 art. 4; Prescription and Limitation (Scotland) Act 1973 s.6 — legislation.gov.uk, checked 2026-09-15.
EU261 fixes no period of its own: each Member State supplies one, counted from where the covered leg left. The DGAC’s own guidance puts the French figure at five years from the incident date — which is why the same Royal Air Maroc booking carries a different deadline out of Paris than out of London.
Compare with EgyptAir, Air Arabia and TAP Air Portugal — the last an EU-licensed carrier, covered the other way round.
EgyptAir
Air Arabia
TAP Air 
PortugalGeneral information, not legal advice. For your specific case, contact the CAA, the enforcement body of your departure country or a solicitor.
#Sources
- Regulation (EC) No 261/2004, arts. 2, 3, 5, 6, 7 and 8 – eur-lex.europa.eu, checked 2026-09-15.
- Regulation (EC) No 261/2004 as it forms part of UK law, arts. 2-9 – legislation.gov.uk, checked 2026-09-15.
- The Aviation (Consumers) (Amendment) Regulations 2023 (SI 2023/1370) – legislation.gov.uk, checked 2026-09-15.
- Limitation Act 1980 s.9 – legislation.gov.uk; Limitation (Northern Ireland) Order 1989 art. 4 – legislation.gov.uk; Prescription and Limitation (Scotland) Act 1973 s.6 – legislation.gov.uk, checked 2026-09-15.
- Civil Procedure Rules r.26.9, small claims track – justice.gov.uk; gov.uk, Make a court claim for money (fees) – gov.uk, checked 2026-09-15.
- EASA, Authorised Third Country Operators (updated 14 Sep 2026) – easa.europa.eu, checked 2026-09-15.
- Civil Aviation Authority, Airline licence holders, Delays, Alternative Dispute Resolution and How the CAA can help – caa.co.uk, checked 2026-09-15.
- European Commission, National Enforcement Bodies — Regulation (EC) No 261/2004 (updated 27 Aug 2026) – transport.ec.europa.eu, checked 2026-09-15.
- Code civil art. 2224 – legifrance.gouv.fr; DGAC, Mission du droit des passagers, FAQ – droits-passagers-aeriens.aviation-civile.gouv.fr, checked 2026-09-18.
- Sturgeon, joined cases C-402/07 and C-432/07 (2009), CJEU – eur-lex.europa.eu.
- Wegener v Royal Air Maroc SA, C-537/17 (2018), CJEU (Eighth Chamber) – eur-lex.europa.eu, checked 2026-09-20.
- Gahan v Emirates [2017] EWCA Civ 1530, Court of Appeal (Civil Division) – caselaw.nationalarchives.gov.uk.
- Royal Air Maroc, Service Claims – royalairmaroc.com, checked 2026-09-20.
- boards.ie, “Another EU261 query” thread reply, davetherave, 5 Aug 2024 – boards.ie.
European Commission, National Enforcement Bodies — Regulation (EC) No 261/2004 (updated 27 Aug 2026) – 
Morocco earns nothing.