Flightright review: what it charges, how a claim works, and when to claim yourself
£0 is what a claim costs when you send it to the airline yourself and, if it refuses, to ADR. Flightright’s costs page says its success fee is “usually 20–30%” plus VAT, and its terms say your exact percentage appears only while you place the order. This Flightright review reads Flightright’s own pages, checked on 14 October 2026, beside that free route.
Flightright’s costs page says its success fee is “usually 20–30%” plus VAT, and its terms say your exact percentage appears only while you place the order. This Flightright review reads Flightright’s own pages, checked on 14 October 2026, beside that free route.Every statement about Flightright comes from Flightright’s own pages or an official register. Flightright’s costs page also carries worked fee examples; we quote its percentage wording instead, because the page states no VAT rate.
#Who is Flightright, and is it regulated?
Flightright GmbH, Revaler Str. 28, Berlin, commercial register HRB 249849 at the Charlottenburg Local Court, is the company behind Flightright. Its imprint calls it a “Registered debt collection service provider” under section 10(1)(1) of Germany’s RDG, supervised by the Federal Office of Justice, Legal Services Register.
Germany’s RDG, supervised by the Federal Office of Justice, Legal Services Register.Source: Flightright, Imprint and General Terms and Conditions (as of 19 June 2026); Bundesamt für Justiz, Rechtsdienstleistungsregister, checked 2026-10-14.
The register entry records 2011 as the year the company was founded and lists debt-collection services (Inkassodienstleistung). That is a German registration, not a UK authorisation. The imprint names Hiscox Europe Underwriting Limited as professional liability insurer. Flightright’s terms apply German law, plus the mandatory rules of the country where a consumer lives, and cover claims under EU Regulation 261/2004 and “its British counterpart”. Its FAQ says it enforces only claims about “a flight delay, cancellation or denied boarding”.
UK authorisation. The imprint names Hiscox Europe Underwriting Limited as professional liability insurer. 
EU Regulation 261/2004 and “its British counterpart”. Its FAQ says it enforces only claims about “a flight delay, cancellation or denied boarding”.Great Britain’s claims-management rules cover six kinds of claim, listed in article 89G(2) of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001: personal injury, financial services or products, housing disrepair, specified benefits, criminal injury and employment. A flight delay or cancellation claim is not one of them. Our reading of the Order: handling a UK261 or EU261 claim is not, by itself, an FCA-regulated claims management activity in Great Britain, so the absence of FCA authorisation is not, by itself, a sign of wrongdoing.
We could not read Companies House or the FCA Register, so this Flightright review reports no entry from either.
Check that the order confirmation names Flightright GmbH as your contract partner before you go further.
#What does Flightright charge?
20–30% plus VAT is Flightright’s usual success fee, in the words of its costs page: “Our success fee is usually 20–30% [plus 14% solicitor’s surcharge, if applicable] plus VAT of your total compensation amount.” Its terms say the percentage for your claim “will be specified during the Ordering Process”.
Source: Flightright, Costs; General Terms and Conditions 3.4.1, 3.4.2 and 4.1 — flightright.co.uk, checked 2026-10-14.
Flightright’s fee wording, as published
Item | Flightright's wording | VAT |
|---|---|---|
Success fee | "usually 20–30%" of the total compensation | "plus VAT" |
Lawyer surcharge | "an additional fee of 14 per cent", "only applicable in case of success" | not stated separately |
Your percentage | "specified during the Ordering Process" (terms 3.4.2) | "plus statutory sales tax" (terms 3.4.1) |
Flightright states no VAT rate, so we compute no amount you would keep. As a range only, 20–30% of the three UK261 amounts is £44 to £66 on £220, £70 to £105 on £350 and £104 to £156 on £520. That is this site’s arithmetic, before VAT and before any 14% surcharge. Each amount is owed only if the airline cannot show extraordinary circumstances.
Two interest clauses complete the picture. Flightright’s terms give it any default interest, “which Flightright is entitled to in full”. Terms 4.1 say you “waive the calculation and payment of interest claims attributable to your receivable”.
Note the percentage shown at the order step, and keep a screenshot of it, before you confirm.
#How does a Flightright claim work?
Terms 1.3 give two ways to hand over a claim: you either “assign the Claim to us in trust” or authorise Flightright to enforce it in your name. Its FAQ says it needs no booking documents “in most cases” for out-of-court enforcement, and terms 7.1 let it settle without consulting you, within limits.
Source: Flightright, General Terms and Conditions 1.3, 4.1, 6.1 and 7.1; Costs; FAQ — flightright.co.uk, checked 2026-10-14.
Settlement first. Terms 7.1 authorise Flightright “to conclude settlements on your behalf without consulting you, provided that this does not reduce the amount payable to you”. It may also reject an offer without asking you if the airline offers “less than 80 %” of the amount claimed, or only vouchers.
Court work is handled differently. Terms 6.1 say that, as a legal service provider, Flightright is “not permitted to represent you before the ordinary civil courts”. It may instead mandate a contract lawyer in its own name and at its own expense, which is the case the 14% surcharge describes.
Money last. Terms 4.1 say Flightright holds the amount due to you “in one of our escrow accounts”, and the costs page says: “We transfer your payout immediately after receipt of payment from the airline.” Flightright gives no timescale for the airline’s part. Its FAQ says: “An exact specification is therefore not possible”.
Decide before you order whether you accept Flightright settling, or turning down an offer under 80%, without asking you.
#Can you cancel, and what if the airline pays you directly?
14 days from the conclusion of the contract is the withdrawal window in clause 8 of Flightright’s terms, with no reason needed. It ends early once Flightright has fully performed the service at your express request. If the airline pays you directly, terms 4.4 say “we will invoice you for our Renumeration” (the terms' own spelling).
Source: Flightright, General Terms and Conditions 4.4, 8 and 9.2-9.4 — flightright.co.uk; Consumer Contracts Regulations 2013, regs 30 and 36 — legislation.gov.uk, checked 2026-10-14.
When the 14 days start, as each text words it
Text | Start of the 14 days |
|---|---|
Flightright terms, clause 8 | "14 days from the date of conclusion of the contract" |
Consumer Contracts Regulations, reg 30(2) | ends "14 days after the day on which the contract is entered into" |
Regulation 36 ends the right to cancel once a service is fully performed, where it began at your request and you acknowledged losing the right. Cancel after asking for work to begin and you pay “in proportion to what has been supplied”.
After the window, terms 9.2 let either side end the contract “at any time with two (2) weeks' notice”. Terms 9.3 add the limit. If you terminate after commissioning and after the airline has paid you or Flightright, “our claim to Remuneration… shall remain in force”. So ending the contract after the airline has paid does not cancel the fee.
Terms 9.4 add that Flightright does “not participate in consumer arbitration proceedings”.
If you change your mind, send your withdrawal within 14 days, in writing, and keep the date you sent it.
#Claiming yourself instead: what it costs and how long it takes
£0 is the cost of asking the airline directly and then using ADR if it refuses. Under UK261 the amounts are £220 up to 1,500 km, £350 from 1,500 to 3,500 km and £520 beyond, owed when the flight qualifies and no extraordinary circumstances apply. The route runs airline, then ADR, then court.
Source: UK261 art. 7(1) — legislation.gov.uk, checked 2026-09-15; CAA, Alternative dispute resolution and How to make a complaint — caa.co.uk, checked 2026-09-22; airlines' own terms, checked 2026-10-14.
CAA, Alternative dispute resolution and How to make a complaint — caa.co.uk, checked 2026-09-22; airlines' own terms, checked 2026-10-14.Per the CAA, complain to the airline first. If it has not responded within eight weeks, or turns you down, you may go to ADR. ADR is free, covers incidents from the last six years (five if you live in Scotland), must be started within 12 months of the airline’s final response, and in most cases decides within three months. The decision binds the airline if you accept it, and you can still go to court if you do not. The CAA warns that a claims agency’s fee “can often be a significant proportion of the compensation amount being sought”.
Scotland), must be started within 12 months of the airline’s final response, and in most cases decides within three months. The decision binds the airline if you accept it, and you can still go to court if you do not. The CAA warns that a claims agency’s fee “can often be a significant proportion of the compensation amount being sought”.Airline | Direct-claim wait before a third party | Clause |
|---|---|---|
easyJet | 28 days | T&Cs 19.6.1 |
Ryanair | 14 days | UK T&Cs 15.2.2 |
Jet2 | 28 days | T&Cs 26.5.2 |
TUI Airways | 14 days | Conditions of Carriage 9.4 |
British Airways | 28 days | GCC 18a1 |
Virgin Atlantic | 28 days | CoC 21.4(a)(i) |
easyJet
Ryanair
Jet2
TUI Airways
British Airways
Virgin AtlanticRyanair’s help page says passengers who claim directly “receive 100% of their Passenger Rights compensation entitlement”. Virgin Atlantic excludes claims management companies from its lawyer carve-out. If the airline belongs to an ADR scheme, see which airlines belong to ADR; if it already said no, read what to do when an airline refuses compensation.
Court is the last step. The England and Wales small claims track covers claims up to £10,000; the issue fee is £35 on £220, £50 on £350 and £70 on £520, and the court can order the airline to repay it if you win. See the small claims court route, and check your amount with the compensation calculator.
England and 
Wales small claims track covers claims up to Write to the airline yourself before choosing anyone else, and diarise the eight-week mark.
#Is Flightright worth it?
£44 to £66 of a £220 UK261 award is what Flightright’s usual 20–30% would take, before VAT and any 14% surcharge, and the exact rate appears only at the order step. Four checks decide whether that is worth paying, and you can run every one of them yourself before you order.
Source: Flightright, Costs and General Terms and Conditions — flightright.co.uk, checked 2026-10-14; this site’s arithmetic.
- Fee against amount. Take the range on your band, add VAT, and add 14% if lawyers may be needed. The direct route costs £0.
- Effort. Flightright says it often needs no booking documents. A direct claim asks for booking and flight details on the airline’s own form.
- Refusal stage. If the airline has refused, ADR is still free to you, and the CAA says you do not need a claims company to use it.
- Control. Flightright can settle without asking you when the deal does not cut your payout, can turn down offers under 80% or in vouchers, and its fee survives an airline paying you directly.
No source independent of Flightright gives its success rate or payout times, so this Flightright review uses neither.
Put the percentage from the order step next to £0 before you choose a route.
This Flightright review is general information, not legal or financial advice. Fees and terms are Flightright’s own and can change; confirm them on Flightright’s pages before you sign.
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Skycop review#Sources
- Flightright, Costs — flightright.co.uk, checked 2026-10-14.
- Flightright, General Terms and Conditions (as of 19 June 2026) — flightright.co.uk, checked 2026-10-14.
- Flightright, Imprint — flightright.co.uk, checked 2026-10-14.
- Flightright, FAQ — flightright.co.uk, checked 2026-10-14.
- Bundesamt für Justiz, Rechtsdienstleistungsregister — bundesjustizamt.de, checked 2026-10-14.
- Financial Services and Markets Act 2000 (Regulated Activities) Order 2001, arts 89F-89N — legislation.gov.uk, checked 2026-10-14.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regs 30 and 36 — legislation.gov.uk, checked 2026-10-14.
- Regulation (EC) No 261/2004 as it forms part of UK law, art. 7 — legislation.gov.uk, checked 2026-09-15.
- Civil Aviation Authority, Alternative dispute resolution; How to make a complaint — caa.co.uk, checked 2026-09-22.
- gov.uk, Make a court claim for money: court fees — gov.uk, checked 2026-10-12; Civil Procedure Rules, rr. 26.9 and 27.14 — justice.gov.uk, checked 2026-10-12.
- Airlines' own terms: easyJet 19.6, Ryanair UK 15.2, Jet2 26.5, TUI Airways 9.4, British Airways 18a, Virgin Atlantic 21.4, checked 2026-10-14.