# Contact Air Travel Rights: 2 mailboxes, no phone

Source: https://airtravelrights.com/contact/

> hello@airtravelrights.com for a general question, corrections@airtravelrights.com for a wrong figure. No phone, no postal address.

# Contact

Air Travel Rights answers what a regulation says, not what will happen with your specific flight. hello@airtravelrights.com takes a general question. corrections@airtravelrights.com takes a report of a wrong figure. This page states what each mailbox helps with, why your own claim needs a different route, and which body actually decides it.

## How do you reach us?

2 mailboxes handle every message to this site: hello@airtravelrights.com for a general question, and corrections@airtravelrights.com for a wrong figure or a broken link. Neither has a phone number attached. No postal address exists either, because this site has no office and no registered company behind it.

Both addresses reach the same small editorial team. There is no separate department to route a message to. One sent to the wrong box just gets forwarded internally. We aim to reply within 5 working days to a message that includes enough to act on, whether that's the page URL for a correction or a clear question for a general one. An urgent-sounding subject line doesn't earn a faster reply, because checking a figure against its source takes the same time regardless of how the question was asked.

Put the page URL in the first line of your message; it saves a reply asking for it.

## What can we actually answer?

3 kinds of question get a substantive reply: what a rule says, which page states it, and whether a figure on this site matches the source cited under it. Anything narrower, such as whether your own flight qualifies, needs the compensation calculator or the routing further down this page, not an email.

Ask "does UK261 cover a flight that departed from Ireland" and you'll get the rule, its source and a link to the page that states it in full. Ask "how much will I get for my flight" and we'll point you to the compensation calculator rather than guess at an answer by email. The calculator applies the same published rules to your exact flight details, not a description of them. A message reporting that a figure doesn't match the source cited under it goes straight into the corrections process, and gets a different kind of reply: a fix, or an explanation of why the published figure stands.

If your question is about a specific flight, use the calculator first. Email us only if the result itself looks wrong.

## Why can't we advise on your individual claim?

1 line separates what this site does from legal advice: publishing what a regulation says is not the same as telling you how it applies to your facts. Answering "does my flight qualify" means assessing your booking, your airline's account of events and any evidence you hold, which is legal advice on a specific case.

A rule stated in general, such as "a delay of 3 hours or more earns compensation unless the airline proves extraordinary circumstances," is safe to publish because it's true for every flight that meets those conditions. Whether your flight meets them, given what the airline told you and when, is a judgement about your specific facts, and a wrong judgement sent by email has a real cost: a valid claim dropped, or a hopeless one pushed further. The [terms of use](https://airtravelrights.com/terms/) draw the same line. That is also why this site holds no booking reference, no passenger name and no copy of your correspondence with the airline. Assessing a case properly needs all of that, and a general-question mailbox isn't built to hold it safely.

Put your own facts to one of the bodies named below, not to this mailbox. They can act on evidence, and we cannot.

## Who to ask instead about your own flight

4 routes exist, one per regime, and every one starts with the airline itself before a regulator gets involved. UK261 escalates to AviationADR, CEDR or the CAA's PACT. EU261 escalates to the national enforcement body of your departure or arrival country. Canada's APPR escalates to the Canadian Transportation Agency. US rules escalate to the Department of Transportation.

Which UK261 body applies depends on your airline: AviationADR or CEDR take a complaint only where the airline is a listed member, and the CAA's Passenger Advice and Complaints Team steps in only where it isn't. Either route opens only after an 8-week wait or a final refusal from the airline itself. For EU261 the competent body is the enforcement body of the country you departed from, or of the country you arrived in when the flight came into the EU from outside it.

**Who handles your complaint, by regime**

| Regime | Write to the airline first | Then escalate to | What that body can and can't do |
|---|---|---|---|
| UK261 | Yes, then wait 8 weeks or a final refusal | AviationADR or CEDR if the airline is a member; otherwise the CAA's PACT | An accepted ADR decision binds the airline; PACT can only give an opinion, not a binding order |
| EU261 | Yes | The national enforcement body of your departure country, or of your arrival country for a flight into the EU from outside it | An NEB can investigate and sanction the airline; not every NEB decides individual compensation claims |
| Canada APPR | Yes, then wait 30 days | The Canadian Transportation Agency | The CTA can mediate a claim and issue a binding order once its process runs |
| US DOT rules | Yes | The US Department of Transportation's complaint form | DOT can direct the airline to respond and hold it to its own customer-service plan; it does not award compensation, and federal law sets none for delay |

Every route in that table starts the same way: a written complaint kept on file and sent to the airline first, before any regulator, scheme or agency will look at it.

Source: CAA alternative dispute resolution page; AviationADR airline members page - caa.co.uk, aviationadr.org.uk; EU261 art. 16(1)-(2) - eur-lex.europa.eu; Canada Transportation Act s.85.04(1)(d) - laws-lois.justice.gc.ca; US DOT complaint page - transportation.gov; checked 2026-09-15.

Find the exact deadline and address for your own regime before you write: [UK261](https://airtravelrights.com/uk261/), [EU261](https://airtravelrights.com/eu261/), [Canada's APPR](https://airtravelrights.com/canada-appr/), [US DOT rules](https://airtravelrights.com/us-dot/).

## How to report a wrong figure or a broken link

1 address takes every correction report: corrections@airtravelrights.com. Send the page URL, the figure as published and the primary source that contradicts it. A wrong compensation amount or deadline gets fixed within 1 working day; anything else, such as a broken link, goes into the next scheduled pass ([Corrections](https://airtravelrights.com/corrections/)).

A report naming the page and the exact figure moves faster than one describing the problem generally, because the editorial team has to find the exact sentence either way, and a URL saves that step. We check the figure against the source you named and against this site's own fact base before changing anything. A report based on an out-of-date version of a rule gets a reply explaining why the published figure stands, rather than a silent edit. Every change made this way is logged, and the method behind that log sits at [corrections](https://airtravelrights.com/corrections/).

Include a link to the primary source in your report if you have one; it's the fastest way to get a figure checked.

## What we do with what you send us

0 items are kept beyond what closing a reply needs. No account is created for your message, no booking reference is requested, and no boarding pass or ticket should be attached, because none of that is needed to answer a general question or check a published figure.

Your message and our reply are kept only as long as it takes to close the exchange, as the [privacy notice](https://airtravelrights.com/privacy/) records. Neither is used to build a profile, sell a product, or pass your details to an airline, a claim company or anyone else. If a message happens to include a booking reference or a passenger name, because a full email thread got pasted in, we don't use it beyond understanding the question, and we'd rather it had been left out. Nothing sent here becomes part of a claim, because this site does not file claims and has nowhere to put one.

Leave personal booking details out of your message if you can; a page URL and a plain question is all a reply needs.

## Sources

- Regulation (EC) No 261/2004 as it forms part of UK domestic law (UK261), art. 16 - [legislation.gov.uk](https://www.legislation.gov.uk/eur/2004/261/article/16), checked 2026-09-15.
- CAA alternative dispute resolution page - [caa.co.uk](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/), checked 2026-09-15.
- AviationADR airline and airport members - [aviationadr.org.uk](https://www.aviationadr.org.uk/complaints-process/airline-and-airport-members-aviationadr/), checked 2026-09-15.
- CAA "How the CAA can help" (PACT) - [caa.co.uk](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/how-the-caa-can-help/), checked 2026-09-15.
- Regulation (EC) No 261/2004 (EU261), art. 16 - [eur-lex.europa.eu](https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32004R0261), checked 2026-09-15.
- Canada Transportation Act, s.85.04 - [laws-lois.justice.gc.ca](https://laws-lois.justice.gc.ca/eng/acts/C-10.4/FullText.html), checked 2026-09-15.
- CTA passenger-protection complaints page - [protection-passager-passenger.otc-cta.gc.ca](https://protection-passager-passenger.otc-cta.gc.ca/en/air-travel-complaints), checked 2026-09-15.
- US DOT file a consumer complaint page - [transportation.gov](https://www.transportation.gov/airconsumer/file-consumer-complaint), checked 2026-09-15.