# Royal Air Maroc compensation: £220–£520 from the UK

Source: https://airtravelrights.com/airlines/royal-air-maroc/

> Royal Air Maroc is on no CAA ADR list (15 Sep 2026): a refused UK claim goes to CAA PACT. Its flights arriving from Casablanca carry no claim at all.

# Royal Air Maroc delay and cancellation compensation

£350 or €400 a passenger is owed when a Royal Air Maroc flight from London or Paris to Casablanca arrives three hours or more late, and it is owed in full: both routes stay under 2,100 km, inside the band that carries no reduced step. Extraordinary circumstances still excuse it, and an arrival from Casablanca is outside both regulations.

**Key facts: Royal Air Maroc**

| Fact | Detail |
|:--|:--|
| Operating company and licence | ROYAL AIR MAROC, third-country operator (EASA TCO MAR-0002); absent from the CAA's UK Type A list |
| Royal Air Maroc compensation | £220–£520 under UK261; €250–€600 under EU261 |
| Where a claim exists | Departures from UK airports (UK261) and from EU, Icelandic, Norwegian or Swiss airports (EU261) |
| Where none exists | Casablanca, or any airport outside the UK and EU, on a booking of its own |
| London Heathrow–Casablanca / Paris CDG–Casablanca | 2,094 km / 1,931 km on our own great-circle calculation: both inside the 1,500–3,500 km band, where no delay reduction applies |
| Scope precedent | Wegener v Royal Air Maroc (C-537/17, 2018): a single-booking EU departure stays inside EU261 even where it transits and ends outside the EU |
| UK escalation | CAA PACT, since Royal Air Maroc is on no CAA ADR list |
| Claim channel | [Royal Air Maroc's own claims form](https://www.royalairmaroc.com/uk-en/information/service-claims), live and checked 2026-09-20 |
| Calculator | [Royal Air Maroc preset](https://airtravelrights.com/compensation-calculator/?carrier=royal-air-maroc) |

Source: UK261 arts. 3 and 7, Limitation Act 1980 s.9 – legislation.gov.uk; EU261 arts. 3 and 7 – eur-lex.europa.eu; EASA third-country operators list (14 September 2026) – easa.europa.eu; CAA licence holders and ADR pages – caa.co.uk, checked 2026-09-15.

## Why do UK261 and EU261 cover Royal Air Maroc only on flights departing the UK or EU?

MAR-0002 is the EASA authorisation Royal Air Maroc holds as a third-country operator, current 14 September 2026, and it appears on no UK or EU operating-licence list. UK261 and EU261 therefore cover a Royal Air Maroc flight only when it leaves a UK or EU airport; an arrival from Casablanca earns nothing, however delayed.

Source: EU261 art. 3(1) – eur-lex.europa.eu; UK261 arts. 2(c), 2(m) and 3(1) – legislation.gov.uk; EASA third-country operators list – easa.europa.eu; CAA airline licence holders – caa.co.uk, checked 2026-09-15.

**Which rules apply to your Royal Air Maroc flight**

| Your Royal Air Maroc flight | Rules | Currency |
|:--|:--|:--|
| Departs a UK airport | UK261 | £ |
| Departs an EU, Icelandic, Norwegian or Swiss airport | EU261 | € |
| Arrives in the UK or EU from outside both, including from Casablanca | Neither | None |
| Starts and ends outside the UK and EU, booked on its own | Neither | None |

### UK261 on a Royal Air Maroc flight from a UK airport

A single Royal Air Maroc booking sold from a UK airport carries UK261 for the whole journey under article 3(1A), not only the first leg. Gahan v Emirates [2017] EWCA Civ 1530 held that on such a booking, on a non-EU carrier, compensation is measured at the final destination. The decision binds courts in England and Wales.

### EU261 on a Royal Air Maroc flight from an EU airport

The Court of Justice answered this exact scope question directly against Royal Air Maroc. In Wegener (C-537/17, 2018), on a reference from the Landgericht Berlin, the Court (Eighth Chamber) held that article 3(1)(a) reaches "a passenger transport effected under a single booking" which, between an EU departure and an arrival in a third country, "comprises... a scheduled stopover outside the European Union with a change of aircraft". Changing aircraft does not split the booking in two. A boards.ie contributor summed it up in August 2024: "a flight with connections that is booked as a single unit, on a single booking code, counts as a single flight."

Not your situation? [Canada](https://airtravelrights.com/canada-appr/), [damaged bags](https://airtravelrights.com/montreal-convention/) and [US-only itineraries](https://airtravelrights.com/us-dot/) sit under different rules — sort a mixed booking with [which law covers my flight](https://airtravelrights.com/which-law-covers-my-flight/).

## How much does Royal Air Maroc owe for a 3-hour delay from a UK or EU airport?

£350 or €400 a passenger is the fixed sum once a delay to Casablanca reaches three hours, and it is paid in full unless Royal Air Maroc proves extraordinary circumstances: the 1,500–3,500 km band carries no Sturgeon-style reduction at all, unlike the over-3,500 km cards where the sum halves to £260 or €300 first.

| Distance to your final destination | UK departure | EU departure |
|:--|:--|:--|
| 1,500 km or less | £220 | €250 |
| 1,500 to 3,500 km | £350 | €400 |
| Over 3,500 km, arriving 4 hours or more late | £520 | €600 |
| Over 3,500 km, arriving 3 to under 4 hours late | £260 on the CAA's table | €300, at Royal Air Maroc's option |

Source: UK261 arts. 2(n), 6(3), 7(1)-(2) and 7(4) – legislation.gov.uk; EU261 art. 7(1)-(2) – eur-lex.europa.eu; Sturgeon (C-402/07 and C-432/07, 2009), para 63 – eur-lex.europa.eu, checked 2026-09-15.

London [Heathrow](https://airtravelrights.com/airports/heathrow/) to Casablanca measures 2,094 km on our own great-circle calculation; Paris Charles de Gaulle to Casablanca measures 1,931 km, both inside the 1,500–3,500 km band. A delayed arrival of three hours or more pays £350 or €400 outright, with no split between "just over three hours" and "four hours or more": Sturgeon para 63 limits that reduction to flights "not falling under points (a) or (b) of Article 7(2)", and a mid-band route falls under point (b). A cancelled flight differs — article 7(2)(b) still lets Royal Air Maroc halve the sum if the re-routed arrival lands within three hours of schedule.

Check your own band in the [compensation calculator](https://airtravelrights.com/compensation-calculator/?carrier=royal-air-maroc), then the [UK261 delay compensation guide](https://airtravelrights.com/uk261/flight-delay-compensation/).

## How do you claim compensation from Royal Air Maroc directly?

1 form does most of the work: Royal Air Maroc runs a single, centralised online claims channel at royalairmaroc.com, confirmed live on 2026-09-20, which opens a case reference and emails you confirmation the moment you submit, whether your claim covers a delay, a cancellation or a refund.

Source: UK261 arts. 6(1), 7(3), 8(1) – legislation.gov.uk; EU261 arts. 6(1), 7(3), 8(1) – eur-lex.europa.eu; Royal Air Maroc, Service Claims – royalairmaroc.com, checked 2026-09-20.

Put the flight number and date, how late you reached your final stop or your cancellation notice, and your distance band in the form; name the departure airport too, since that decides whether a claim exists at all. If you already have an open case, Royal Air Maroc's own page asks you to reply to its last email from serviceclient@royalairmaroc.com, keeping the same subject line, rather than filing again.

A refund is a separate right and does not wait on this claim's outcome: article 8(1) returns the ticket price within seven days once you decline re-routing after a cancellation, and a five-hour delay opens the identical door, for the covered leg alone. Date-stamp what you send: PACT's 8-week clock starts there, not at the flight.

## Where do you escalate a refused Royal Air Maroc claim from a UK flight?

£50 is the England and Wales issue fee on a £350 Royal Air Maroc claim, and a court is where an unresolved one ends: no CAA ADR scheme lists the carrier, checked 15 September 2026, so the Passenger Advice and Complaints Team can give an opinion on a UK-departure complaint but has no power to order payment.

Source: CAA, Alternative Dispute Resolution and How the CAA can help – caa.co.uk, checked 2026-09-15.

PACT opens once Royal Air Maroc has had 8 weeks with a written complaint, or once it refuses in writing; after that only the [small claims track](https://airtravelrights.com/uk261/small-claims-court/) can make the money move, at the £10,000 limit. From an EU airport the complaint goes to that country's own enforcement body instead, per the Commission's list updated 27 August 2026.

### If Royal Air Maroc rejects your claim

Ask Royal Air Maroc in writing which cause it relies on and what measures it took, then read the answer against [what article 2(o) actually excuses](https://airtravelrights.com/uk261/extraordinary-circumstances/). Even a cause that qualifies leaves meals, a hotel, re-routing and a refund on the covered leg owed.

Name the operating company, ROYAL AIR MAROC, in anything that reaches a court.

Compare the [ADR scheme guide](https://airtravelrights.com/uk261/airline-adr-schemes/), the [ADR membership map](https://airtravelrights.com/uk261/airline-adr-map/) and the [refused compensation guide](https://airtravelrights.com/airline-refused-compensation/).

## How long do you have to claim against Royal Air Maroc?

5 years is France's own deadline under Code civil article 2224, and it is the one a Paris–Casablanca passenger runs on — not the 6 years England and Wales and Northern Ireland give a UK261 claim under the Limitation Act 1980. Scotland's 1973 Act also sets 5, a point no Scottish court has decided for UK261.

Source: UK261 art. 3(9); Limitation Act 1980 s.9; Limitation (Northern Ireland) Order 1989 art. 4; Prescription and Limitation (Scotland) Act 1973 s.6 – legislation.gov.uk, checked 2026-09-15.

EU261 fixes no period of its own: each Member State supplies one, counted from where the covered leg left. The DGAC's own guidance puts the French figure at five years from the incident date — which is why the same Royal Air Maroc booking carries a different deadline out of Paris than out of London.

Compare with [EgyptAir](https://airtravelrights.com/airlines/egyptair/), [Air Arabia](https://airtravelrights.com/airlines/air-arabia/) and [TAP Air Portugal](https://airtravelrights.com/airlines/tap-air-portugal/) — the last an EU-licensed carrier, covered the other way round.

General information, not legal advice. For your specific case, contact the CAA, the enforcement body of your departure country or a solicitor.

## Sources

- Regulation (EC) No 261/2004, arts. 2, 3, 5, 6, 7 and 8 – [eur-lex.europa.eu](https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32004R0261), checked 2026-09-15.
- Regulation (EC) No 261/2004 as it forms part of UK law, arts. 2-9 – [legislation.gov.uk](https://www.legislation.gov.uk/eur/2004/261/contents), checked 2026-09-15.
- The Aviation (Consumers) (Amendment) Regulations 2023 (SI 2023/1370) – [legislation.gov.uk](https://www.legislation.gov.uk/uksi/2023/1370/made), checked 2026-09-15.
- Limitation Act 1980 s.9 – [legislation.gov.uk](https://www.legislation.gov.uk/ukpga/1980/58/section/9); Limitation (Northern Ireland) Order 1989 art. 4 – [legislation.gov.uk](https://www.legislation.gov.uk/nisi/1989/1339/article/4); Prescription and Limitation (Scotland) Act 1973 s.6 – [legislation.gov.uk](https://www.legislation.gov.uk/ukpga/1973/52/section/6), checked 2026-09-15.
- Civil Procedure Rules r.26.9, small claims track – [justice.gov.uk](https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part26); gov.uk, Make a court claim for money (fees) – [gov.uk](https://www.gov.uk/make-court-claim-for-money/court-fees), checked 2026-09-15.
- EASA, Authorised Third Country Operators (updated 14 Sep 2026) – [easa.europa.eu](https://www.easa.europa.eu/download/tco-lists/TCO%20Status%20Report.pdf), checked 2026-09-15.
- Civil Aviation Authority, Airline licence holders, Delays, Alternative Dispute Resolution and How the CAA can help – [caa.co.uk](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/), checked 2026-09-15.
- European Commission, National Enforcement Bodies – Regulation (EC) No 261/2004 (updated 27 Aug 2026) – [transport.ec.europa.eu](https://transport.ec.europa.eu/document/download/d7b5dd33-4083-4faa-8132-b6dc8b3a1c07_en), checked 2026-09-15.
- Code civil art. 2224 – [legifrance.gouv.fr](https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000006439155); DGAC, Mission du droit des passagers, FAQ – [droits-passagers-aeriens.aviation-civile.gouv.fr](https://droits-passagers-aeriens.aviation-civile.gouv.fr/public/je-m-informe), checked 2026-09-18.
- Sturgeon, joined cases C-402/07 and C-432/07 (2009), CJEU – [eur-lex.europa.eu](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:62007CJ0402).
- Wegener v Royal Air Maroc SA, C-537/17 (2018), CJEU (Eighth Chamber) – [eur-lex.europa.eu](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:62017CJ0537), checked 2026-09-20.
- Gahan v Emirates [2017] EWCA Civ 1530, Court of Appeal (Civil Division) – [caselaw.nationalarchives.gov.uk](https://caselaw.nationalarchives.gov.uk/ewca/civ/2017/1530).
- Royal Air Maroc, Service Claims – [royalairmaroc.com](https://www.royalairmaroc.com/uk-en/information/service-claims), checked 2026-09-20.
- boards.ie, "Another EU261 query" thread reply, davetherave, 5 Aug 2024 – [boards.ie](https://www.boards.ie/discussion/comment/122465737#Comment_122465737).