# Jet2 refund: cancelled flights, your own cancellation, taxes

Source: https://airtravelrights.com/airlines/jet2/refund/

> Jet2 cancelled? UK261 sets 7 days and Jet2 refunds to your booking card. Cancelling yourself: no refund, but you can apply in writing for APD.

# Jet2 refund: when you get your money back, how to ask and how long it takes

A Jet2 refund returns the ticket money. Jet2 owes it when it cancels your flight, or delays it by 5 hours or more, and you choose the money over a replacement flight. If you cancel yourself, Jet2's terms refund nothing, and the only money left to ask for is the Air Passenger Duty on an unused fare.

## When does Jet2 have to refund you?

7 days is the UK261 limit for reimbursing your ticket when Jet2 cancels your flight, or delays it by 5 hours or more, and you choose the money over re-routing. Jet2's terms, clause 26.3, set the refund at the price paid for the flight, including fees for baggage, seat selection and meals.

Source: UK261 art. 8(1) and art. 6(1) - legislation.gov.uk, checked 2026-10-05; Jet2.com terms and conditions, clause 26.3 (last updated 30 September 2026) - jet2.com, checked 2026-10-14.

The choice is yours. Article 8(1) says passengers "shall be offered the choice between" reimbursement and re-routing. Jet2's FAQ describes the refund as what happens when it cannot offer "a suitable alternative Jet2.com flight", but the Regulation does not make the refund wait on that. Clause 5 of Jet2's terms repays only the person who paid, by the same method.

A refund and compensation are separate amounts. Compensation is £220, £350 or £520 by distance under article 7(1), owed only if Jet2 cancels with less than 14 days' notice or you arrive 3 hours or more late, and not where Jet2 proves extraordinary circumstances. On notice, the burden of proof sits with the airline.

If either applies, check the amount on the [Jet2 page](https://airtravelrights.com/airlines/jet2/) and claim it from Jet2 directly, free, on its [delays and disruptions form](https://www.jet2.com/en/delays-and-disruptions).

> Rather not claim it yourself? [AirHelp (third-party claim service)](https://airtravelrights.com/partner/airhelp?ref=atr-al-jet2-rf) can claim the compensation, no win no fee, and keeps a fee from any payout; Jet2's own claim form stays open.

Keep the cancellation message: its date decides the notice window.

## How do you ask Jet2 for a refund, and how long does it take?

7 days is the limit in UK261 article 8, and Jet2's *Guidance for Customers* gives the same figure: "reimbursement within 7 days of the full cost of the flight not taken", paid to the card used for the original booking. Jet2's pages name no separate refund form for a cancelled flight.

Source: UK261 art. 8(1) - legislation.gov.uk, checked 2026-10-05; Jet2.com terms, clause 5; Jet2.com FAQs; *Guidance for Customers* v10.2, s.3(c) - jet2.com, checked 2026-10-14.

| Situation | What you get | How long |
|:--|:--|:--|
| Jet2 cancels your flight | Price paid, including baggage, seat and meal fees, to the booking card (Jet2 terms) | Within 7 days (UK261 art. 8; Jet2 guidance) |
| Delay of 5 hours or more and you do not travel | Reimbursement of the ticket (UK261 art. 8); Jet2's claim form lists "A Flight Refund" | Within 7 days (UK261 art. 8) |
| You cancel or miss the flight | No refund of the fare; apply in writing for Air Passenger Duty | Jet2 publishes no fee or deadline |

After a cancellation, write to Jet2 that you choose reimbursement under UK261 article 8, with your booking reference and the date. Jet2's FAQ says it will "refund your payment back to the card used to make the original booking".

After a long delay, the route is Jet2's claim form. It lists "A Flight Refund" among the expenses you can claim under the Regulation, for a departure "delayed over 5 hours" where you "elected not to travel and cancelled your booking". UK261 article 6(1) says at least five hours, so on a flight from a UK airport a delay of exactly 5 hours qualifies under the Regulation.

Note the date you asked. If nothing reaches your card 7 days later, write again citing article 8.

## Can you get money back if you cancel a Jet2 flight yourself?

No. Clause 25.1 of Jet2's terms says "if you cancel, miss, or cannot take your flight ... for any reason we will not refund you", and clause 28.1 repeats that cancelling a whole booking or one passenger earns no refund. Jet2's FAQ says all its scheduled flights are non-refundable.

Source: Jet2.com terms and conditions, clauses 25.1, 25.3, 28.1 and 28.2; Jet2.com FAQs, changes to bookings - jet2.com, checked 2026-10-14.

There is no 14-day cooling-off period either. Part 3 of the Consumer Contracts Regulations 2013 does not apply to contracts for passenger transport services (reg 27(2)(c)), so a flight bought online carries no 14-day right to cancel under them.

Source: S.I. 2013/3134, reg 27(2)(c) - legislation.gov.uk, checked 2026-10-05.

UK261 gives nothing here either. Article 8 refunds are triggered only by carrier-side events: denied boarding, a cancellation, or a delay of at least five hours. A passenger who decides not to fly on a flight that operates is in none of them.

Changing the flight is the alternative. Each date change has a £40 administration fee, and Jet2 "may charge any difference in fare". A name change costs £40 per person, per one-way flight, once per booking. If the overall fare has fallen since you booked, "no refund will be paid". You cannot change the departure or destination airport, and a new booking on a different route means you "forfeit all monies paid" (clause 25.3).

For insurance, Jet2 provides a statement of non-travel free of charge (clause 28.2), available in Manage My Booking. The [guide to cancelling a flight](https://airtravelrights.com/cancel-flight-refund/) sets Jet2 against other airlines.

## How do you get taxes back on an unused Jet2 flight?

£8 on a domestic flight and £15 on a Band A flight (0 to 2,000 miles) is HMRC's reduced rate of Air Passenger Duty (APD) from 1 April 2026. Jet2's FAQ says you "can apply in writing" for an APD refund "if a fare has not been used", and names no fee, deadline or address.

Source: Jet2.com FAQs, missed flights; Jet2.com terms and conditions, clause 4 - jet2.com, checked 2026-10-14; HMRC, Rates and allowances for Air Passenger Duty - gov.uk, checked 2026-10-05.

APD is the only money to ask for: Jet2 says "We do not offer refunds for missed flights", and clause 4 of its terms has no refund clause. The reduced rate covers "the lowest class of travel available on the plane for seat pitches less than 1.016 metres (40 inches)"; the standard rate is £16 domestic and £32 Band A. HMRC's rates apply to flights starting from UK airports, so the leg home from abroad carries no APD to reclaim.

Jet2's pages do not say whether a fee comes off the refund. HMRC's own page sends passengers to the airline and warns: "You may have to pay an administration fee."

APD falls due when the aircraft first takes off on the passenger's flight and is paid by the operator (Finance Act 1994 s.28), so none falls due for a passenger who does not fly. HMRC does not say airlines must refund it; the CAA's 2019 view is that they should, "for free or for a nominal fee".

Source: Finance Act 1994, s.28(1), (2), (5) - legislation.gov.uk; HMRC, Air Passenger Duty - gov.uk; CAA, CAP 1815 (2019) - caa.co.uk, checked 2026-10-05.

Download the statement of non-travel in Manage My Booking, write to Jet2 with it and your booking reference, and ask Jet2 to state the amount and any fee.

## What if Jet2 refuses or delays your refund?

8 weeks without an answer to your written complaint is the CAA's test for taking a case further. Jet2 is not on the CAA's ADR list, the AviationADR members list or the CEDR subscriber list, so the escalation is the CAA's Passenger Advice and Complaints Team (PACT), not an ADR scheme.

Source: CAA, Alternative Dispute Resolution and "How the CAA can help" - caa.co.uk, checked 2026-09-15.

Jet2's own claims page names CAA PACT for UK complaints, and AESA for flights departing Spain: "Appeals to AESA must be made within 1 year of submitting a claim to us."

PACT advises whether you have a valid complaint and takes it up with the airline, but has no legal power to impose a solution; you can still sue. It will not handle a complaint where less than a year remains to take legal action. Its guideline stages take about one, four and five weeks (assessment, airline response, final view), and the CAA notes they are currently longer.

Write to Jet2 first, citing UK261 article 8 and the 7-day limit. The [guide to what to do when an airline refuses](https://airtravelrights.com/airline-refused-compensation/) lists the steps.

Paid by credit card? Section 75 of the Consumer Credit Act 1974 gives you a like claim against the card company for a breach of contract by the supplier. It does not apply to a single item with a cash price of £100 or less, or more than £30,000; the test is the price Jet2 attached to that item, not the amount on the card. The [Section 75 and chargeback guide](https://airtravelrights.com/section-75-chargeback-flight-refund/) covers the claim.

Source: Consumer Credit Act 1974, s.75(1) and (3)(b) - legislation.gov.uk, checked 2026-09-20; Jet2.com, delays and disruptions - jet2.com, checked 2026-10-14.

If Jet2 offers a voucher instead of money, UK261 article 7(3) allows vouchers only "with the signed agreement of the passenger". Decline in writing and ask for reimbursement; the [voucher and refund guide](https://airtravelrights.com/uk261/cancelled-flight-refund-voucher/) covers it.

**Not your situation?** A flight leaving an EU airport falls under [EU261](https://airtravelrights.com/eu261/), one leaving Canada under [APPR](https://airtravelrights.com/canada-appr/), and a US route under [US DOT rules](https://airtravelrights.com/us-dot/). For a flight leaving the UK, see [UK261](https://airtravelrights.com/uk261/). Unsure? [Find which law covers your flight](https://airtravelrights.com/which-law-covers-my-flight/).

General information, not legal advice. For your specific case, contact the CAA or a consumer-rights adviser.

## Sources

- Regulation (EC) No 261/2004 as it forms part of UK law, arts. 5, 6, 7, 8 - [legislation.gov.uk](https://www.legislation.gov.uk/eur/2004/261/article/8).
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reg 27 - [legislation.gov.uk](https://www.legislation.gov.uk/uksi/2013/3134/regulation/27).
- Finance Act 1994, s.28 - [legislation.gov.uk](https://www.legislation.gov.uk/ukpga/1994/9/section/28).
- HMRC, Rates and allowances for Air Passenger Duty - [gov.uk](https://www.gov.uk/guidance/rates-and-allowances-for-air-passenger-duty).
- HMRC, Air Passenger Duty (if you do not take a flight) - [gov.uk](https://www.gov.uk/tax-on-shopping/air-passenger-duty).
- CAA, CAP 1815 Review of airline contract terms (2019) - [caa.co.uk](https://www.caa.co.uk/publication/download/17375).
- Consumer Credit Act 1974, s.75 - [legislation.gov.uk](https://www.legislation.gov.uk/ukpga/1974/39/section/75).
- Jet2.com terms and conditions - [jet2.com](https://www.jet2.com/en/Terms).
- Jet2.com FAQs, changes to bookings and missed flights - [jet2.com](https://www.jet2.com/faqs?topic=flight-schedules-and-change-to-bookings&category=missed-flights).
- Jet2.com, Guidance for Customers - [jet2.com](https://www.jet2.com/-/media/Jet2/Flights/pdf/Customer-guidance/GFC-Guidance-for-Customers-EN.pdf).
- Jet2.com, delays and disruptions claim page - [jet2.com](https://www.jet2.com/en/delays-and-disruptions).
- CAA, How the CAA can help - [caa.co.uk](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/how-the-caa-can-help/).