# Flair Airlines delay compensation: C$400–C$1,000 under APPR Source: https://airtravelrights.com/airlines/flair-airlines/ > Claim before the first anniversary; Flair owes tarmac-delay care after 3 hours and up to C$2,400 for denied boarding, on top of the C$1,000 APPR delay cap. # Flair Airlines delay and cancellation compensation C$400 to C$1,000 per passenger is what Flair Airlines owes under the Air Passenger Protection Regulations once an arrival delay passes three hours, on the large-carrier scale the Canadian Transportation Agency now assigns to Flair — but only when the disruption sat within Flair's control and you had 14 days' notice or less. The Agency has ordered that kind of payment before: in Decision 53-C-A-2023, two adults and their child, delayed 76 hours 45 minutes, won C$500 each on the small-carrier scale then in force, after Flair blamed "unscheduled maintenance" with no evidence. Denied boarding adds C$900 to C$2,400; a tarmac delay owes free food, drink and lavatories, plus a chance to disembark after three hours, whatever the cause. **Key facts: Flair Airlines** | Fact | Detail | |:--|:--| | Legal entity | Flair Airlines; UK/EU operating-licence status not established | | APPR carrier size | Large (Canadian Transportation Agency classification, checked 2026-09-17) | | APPR delay/cancellation compensation | C$400–C$1,000; Flair is a large carrier (CTA classification) | | APPR denied-boarding compensation | C$900–C$2,400, any carrier size | | Tarmac delay | Disembarkation offered after 3 hours; free food, drink and lavatories meanwhile | | Claim deadline | Before the first anniversary of the disruption | | Escalation | Canadian Transportation Agency complaint | Source: APPR ss.19-20, s.8-9 - laws-lois.justice.gc.ca; CTA large/small guidance - protection-passager-passenger.otc-cta.gc.ca, checked 2026-09-17. ## How much does Flair Airlines pay under APPR for a delay of 3 hours or more? C$1,000 is the most Flair pays under APPR today, reached once your arrival runs nine hours or more past schedule; C$400 is the floor, from three hours up. Both figures assume Flair is a large carrier under the CTA's current classification (checked 2026-09-17), and that the disruption sat in category 3, not one of the other two. | Arrival delay | Large carrier | Small carrier | |:--|:--|:--| | 3 h to under 6 h | C$400 | C$125 | | 6 h to under 9 h | C$700 | C$250 | | 9 h or more | C$1,000 | C$500 | Turn down the replacement flight and take the refund instead, and the figure goes flat: C$400 for a large carrier, C$125 for a small one, whatever the delay ran to. Flair has not always sat on the large-carrier side of that table. Its own tariff, filed with the Agency as CTA(A) 6 and quoted in Decision 77-C-A-2022, states: "Flair Airlines Ltd. falls into the small airline category pursuant to Section 1(2) of the APPR." That was 2022 — every compensation figure a decision on this page awarded was set on that small-carrier scale, C$125 to C$500, not C$400 to C$1,000. Check the date on any ruling's figure; it shows what that passenger got, not what Flair owes now. [Canadian North](https://airtravelrights.com/airlines/canadian-north/), which the CTA names among its small-carrier examples, pays on that C$125-to-C$500 scale today. The test is two million passengers worldwide in each of the two preceding calendar years, not counted back from your disruption date — and the CTA's current list puts Flair on the large side of it, four years after that tariff was filed. This C$1,000 figure is delay compensation only, separate from the tarmac service above and the larger denied-boarding scale below. Run the [compensation calculator](https://airtravelrights.com/compensation-calculator/?carrier=flair-airlines) or the [APPR calculator](https://airtravelrights.com/canada-appr/flight-delay-compensation/), and check the [large-versus-small carrier rules](https://airtravelrights.com/canada-appr/large-small-carrier/). Source: APPR s.19(1)-(2), s.1(2), s.1(4) - laws-lois.justice.gc.ca, checked 2026-09-15; CTA large/small guidance - protection-passager-passenger.otc-cta.gc.ca, checked 2026-09-17; CTA Decision No. 77-C-A-2022 - otc-cta.gc.ca, checked 2026-09-18. ## Which APPR disruption category did Flair Airlines give? Flair's compensation turns on one question: which of APPR's 3 categories caused your disruption? Category 3 — within Flair's control, not a safety measure — is the only one that pays, and only if Flair's notice to you was 14 days or less. The Agency has ruled against Flair on this exact question twice. In Decision 132-C-A-2023, Flair called a cancellation "unscheduled maintenance" with no explanation of what work was needed or why; the Agency ruled it within Flair's control and ordered C$125 — that flat refund figure on the small-carrier scale, since the passenger turned the rebooking down and took her money back. Decision 53-C-A-2023 repeated the pattern over a 76-hour-45-minute delay: two adults and a child won C$500 each, C$1,500 in all, on that same scale. Flair has not always lost this way. In Decision 125-C-A-2021, a mechanical issue from a prior landing was accepted as outside Flair's control, though Flair separately breached its 30-minute passenger-update duty. In Decision 145-C-A-2022, Flair's safety claim for an earlier delay failed the same evidence test, yet the cancellation was still ruled outside Flair's control: Prince George airport staff had not been trained to de-ice its aircraft. Category 1 covers a wildlife strike, a medical emergency, an airport problem, ATC instructions, unsafe weather, war, and a labour dispute inside Flair or a supplier: no compensation there, but section 10(3) still leaves you alternate travel arrangements or a refund of the fare. Category 2 (safety, excluding scheduled maintenance) also pays nothing, though care is owed from the two-hour mark on under 12 hours' notice. The Canada Transportation Act puts the burden on Flair, not you, to disprove category 3 — the burden it failed twice above. Source: APPR s.10(1)-(3), s.11, s.1(1), s.12(2)-(4), s.18 - laws-lois.justice.gc.ca; Canada Transportation Act s.85.07(2) - laws-lois.justice.gc.ca, checked 2026-09-15; CTA Decisions No. 132-C-A-2023, 53-C-A-2023, 125-C-A-2021, 145-C-A-2022 - otc-cta.gc.ca, checked 2026-09-18. ## How do you claim from Flair Airlines before the first anniversary? 12 months from your delay or cancellation is Flair's cut-off to receive a written APPR claim. Before you can submit one, Flair's own claim form runs its own four-condition eligibility check, matching the statute point for point. The [Canada APPR hub](https://airtravelrights.com/canada-appr/) sets out the Regulations in full. That check covers four conditions: the disruption was within Flair's control and not required for safety; you had 14 days' notice or less; you arrived 3 hours or more late; and you are within a year of the disruption. The same [APPR compensation claim form](https://flyflair.zendesk.com/hc/en-us/requests/new) also covers denied boarding and expenses; a ticket refund runs through Manage Trip instead. Name the flight number, date, delay length and Flair's stated reason, since that decides which category applies. Flair then has 30 days to pay or explain in writing why not, the same clock that runs on any refund, paid to your original payment method unless you agreed otherwise in writing. Filing on time matters even when Flair does not answer: in Decision 113-C-A-2021, Flair ignored the Agency's deadline to answer, then a reminder to file its tariff, and the Agency accepted the passenger's account undisputed, ordering the full fare difference paid. Your filing date also starts the clock toward a CTA complaint if 30 days pass unanswered. Source: APPR s.19(3)-(4), s.18.2(1)-(2), s.21 - laws-lois.justice.gc.ca; Canada Transportation Act s.85.01(2) - laws-lois.justice.gc.ca, checked 2026-09-15; CTA Decision No. 113-C-A-2021 - otc-cta.gc.ca, checked 2026-09-18; Flair Airlines APPR claim form - flyflair.zendesk.com, checked 2026-09-18. ## What does Flair Airlines owe you if you are denied boarding? Denied boarding on Flair pays C$900, C$1,800 or C$2,400, depending on how much later your rearranged flight lands — under 6 hours, 6 up to 9, or 9 hours and beyond — with no large-or-small-carrier split, and no payment unless the denial sits in category 3 ([Air passenger protection regulations](https://airtravelrights.com/canada-appr/)). Deny you boarding for a reason outside Flair's control, or one required for safety, and none of this compensation is owed, only rebooking. Flair owes the money within 48 hours of denying you boarding, and if it has not paid before your replacement flight leaves, it owes a written confirmation of the amount instead, revised upward if your actual arrival lands later still. None of this reaches a passenger who is merely delayed, whose flight is cancelled, or who agrees to give up a seat voluntarily for a benefit Flair offers in exchange — the right is specific to an involuntary denial that safety did not require. Source: APPR s.20(1)-(5) - laws-lois.justice.gc.ca, checked 2026-09-15. ## How do you take a Flair Airlines claim to the Canadian Transportation Agency? Complain to the [Canadian Transportation Agency](https://airtravelrights.com/canada-appr/flight-delay-compensation/) once Flair leaves your written claim unanswered for 30 days. The Agency's clock then runs twice more: mediation begins inside 30 days of your filing, and a binding order follows within 60 days of when that mediation opened, if it does not settle. Two channels reach the same form: the Agency's [online complaint portal](https://formulaires-forms.otc-cta.gc.ca/en/air-travel-complaint) directly, or the [step-by-step CTA guide](https://airtravelrights.com/canada-appr/cta-complaint/) first. Escalation against Flair is not theoretical: in Decision 113-C-A-2021, Flair's own silence became the passenger's entire case, and the Agency ruled without a single disputed fact. ### If Flair Airlines rejects your claim A rejected claim does not close the case: the presumption runs against Flair, not you, so it must prove the disruption sat outside category 3 — the test it failed twice in 2023, both times by offering no evidence at all. That proof has to be in writing. File before the first anniversary regardless of how the refusal reads, since a late claim fails on timing alone. Push Flair to state the category by name; see [what to do when an airline refuses compensation](https://airtravelrights.com/airline-refused-compensation/) for the wider process. Source: Canadian Transportation Agency, air travel complaints - protection-passager-passenger.otc-cta.gc.ca; Canada Transportation Act s.85.07(2) - laws-lois.justice.gc.ca; APPR s.19(3)-(4) - laws-lois.justice.gc.ca; CTA Decision No. 113-C-A-2021 - otc-cta.gc.ca, checked 2026-09-15/2026-09-18. ## What must Flair Airlines do during a tarmac delay? 3 hours after the doors close for departure, or after landing, is when Flair must offer you the chance to get off — unless take-off is likely inside 3 hours 45 minutes and it keeps up the tarmac-delay service throughout. Customs, security, safety and ATC are the only exceptions. Sitting on the tarmac is not a compensation event, but it is a service one: Flair owes working toilets, comfortable air, a way to reach someone, and free food and drink, plus help reaching urgent medical assistance. None of this depends on why the delay happened — a weather-grounded flight (category 1, no compensation) gets the same tarmac care as one grounded by a cause inside Flair's control; the service duty and the compensation question are decided separately. **Which rules apply to your Flair Airlines flight** | Your route | Which rules apply | |:--|:--| | To, from or within Canada, including connections | Air Passenger Protection Regulations (C$) | | A UK or EU airport on your itinerary, on a different carrier or leg | Not covered on this card — check [which law covers my flight](https://airtravelrights.com/which-law-covers-my-flight/) | No source read for this card places Flair on the EASA third-country operators list, the CAA's Type A licence list, or a US or Canadian register that would settle the question either way — its UK or EU status is genuinely open, not resolved against coverage. Treat that as unfinished research, not an answer. If your itinerary crosses into baggage law, the [Montreal Convention](https://airtravelrights.com/montreal-convention/) is the relevant regime, with [Canada's baggage fee top-up](https://airtravelrights.com/canada-appr/lost-delayed-baggage/) on a Canadian flight; for a US-only routing, the [US DOT rules](https://airtravelrights.com/us-dot/) apply instead. [WestJet](https://airtravelrights.com/airlines/westjet/) and [Air Transat](https://airtravelrights.com/airlines/air-transat/) sit on the opposite side of that licence question, both confirmed third-country operators with UK and EU departures covered; [Porter Airlines](https://airtravelrights.com/airlines/porter-airlines/) shares Flair's open status. This page gives general information, not legal advice; for a specific case, the Canadian Transportation Agency, a legal aid clinic or a lawyer can advise you directly. Source: APPR s.9(1)-(2), (4), s.8 - laws-lois.justice.gc.ca, checked 2026-09-15. *General information on Flair Airlines compensation, not legal advice. For your specific case, contact the Canadian Transportation Agency, a legal aid clinic or a lawyer.* ## Sources - Air Passenger Protection Regulations (SOR/2019-150) - [laws-lois.justice.gc.ca](https://laws-lois.justice.gc.ca/eng/regulations/SOR-2019-150/FullText.html). - Canadian Transportation Agency (CTA), "Large and small airlines" - [protection-passager-passenger.otc-cta.gc.ca](https://protection-passager-passenger.otc-cta.gc.ca/en/when-an-issue-happens/large-and-small-airlines). - Canada Transportation Act - [laws-lois.justice.gc.ca](https://laws-lois.justice.gc.ca/eng/acts/C-10.4/FullText.html). - Canadian Transportation Agency, air travel complaints - [protection-passager-passenger.otc-cta.gc.ca](https://protection-passager-passenger.otc-cta.gc.ca/en/air-travel-complaints). - CTA online complaint form - [formulaires-forms.otc-cta.gc.ca](https://formulaires-forms.otc-cta.gc.ca/en/air-travel-complaint). - CTA Decision No. 132-C-A-2023 (Mandy Laninga v Flair Airlines Ltd.) - [otc-cta.gc.ca](https://otc-cta.gc.ca/eng/ruling/132-c-a-2023). - CTA Decision No. 53-C-A-2023 (Kevin Sexton, Jessica Maitland v Flair Airlines Ltd.) - [otc-cta.gc.ca](https://otc-cta.gc.ca/eng/ruling/53-c-a-2023). - CTA Decision No. 113-C-A-2021 (Linda Souraya v Flair Airlines Ltd.) - [otc-cta.gc.ca](https://otc-cta.gc.ca/eng/ruling/113-c-a-2021). - CTA Decision No. 125-C-A-2021 (Garry and Donna Keller v Flair Airlines Ltd.) - [otc-cta.gc.ca](https://otc-cta.gc.ca/eng/ruling/125-c-a-2021). - CTA Decision No. 145-C-A-2022 (Kami Schnurer, Robert Hastie v Flair Airlines Ltd.) - [otc-cta.gc.ca](https://otc-cta.gc.ca/eng/ruling/145-c-a-2022). - CTA Decision No. 77-C-A-2022 (Chad Brunet v Flair Airlines) - [otc-cta.gc.ca](https://otc-cta.gc.ca/eng/ruling/77-c-a-2022). - Flair Airlines, APPR compensation claim request - [flyflair.zendesk.com](https://flyflair.zendesk.com/hc/en-us/requests/new). - EASA, authorised third-country operators - [easa.europa.eu](https://www.easa.europa.eu/download/tco-lists/TCO%20Status%20Report.pdf).